[Fixed] Why is Amazon Prime Video Not Working?

Amazon Prime Video is a popular streaming service. It offers many films, TV shows, and exclusive content. Like any online service, it may occasionally have problems. This may hinder users from accessing their preferred content. If you’re facing issues with Amazon Prime Video not working, you’re not the only one. This manual will examine why Amazon Prime Video is not working. Whether it’s a loading glitch, playback problem, or app failure, we’re here for you!

Amazon Prime Video may stop working due to various issues, including connection problems, server errors, or difficulties with the app or device. Common error codes such as 1007, 1022, 1060, and 7031 often help pinpoint the cause of the issue.

1. Error 1060: This is a connectivity error, typically caused by a poor or absent internet connection, or Amazon’s Prime Video servers being down. Ensure that your streaming device is properly connected to the internet and try restarting your router if needed.
2. Error 7031: This indicates a server problem, usually triggering messages like “Video unavailable” or “There was a problem playing this video.” In this case, the issue is likely with Amazon’s servers, and the best course of action is to wait for them to resolve the problem.

To ensure a seamless viewing experience, it’s essential to address any issues related to offline content and error codes. If you’re encountering messages like “We are having problems playing this video,” make sure the Prime Video app is up to date and your device has enough storage.

Whether you’re experiencing buffering, error codes, or playback problems, these solutions will guide you step-by-step to get Amazon Prime Video working smoothly again. Let’s dive into the fixes!

Method 1: Check Your Amazon Prime Membership/Subscription Status

Occasionally, Amazon Prime Video may fail to function if your subscription has expired or lapsed without being renewed. To verify that your subscription/membership is active, adhere to these steps to review your Amazon Prime Video status –

Step 1: Launch the Amazon Prime Video or go to the website on your device.

Step 2: Tap on your profile picture located in the upper-right corner of the screen. Choose “Your Account” from the dropdown list.

Step 3: In the “Manage Membership” area. You can effortlessly check whether your membership remains valid or requires renewal.

Step 4: In case your subscription has lapsed, adhere to the on-screen prompts to renew it and regain access to Amazon Prime Video.

Method 2: Make Sure the Account is Not on More Than 2 devices

If you’re attempting to view a title on over 2 devices at the same time, you may face Amazon Prime videos not working issues. To fix this, ensure that you aren’t streaming identical content on various devices simultaneously.

Step 1: Log into your Amazon account.

Step 2: Click on the “Manage Your Content and Devices” option to view the devices connected to your account.

Step 3: Disconnect any devices that are not currently being used or that are actively streaming content.

Method 3: Check The Internet Connection

An unstable or weak internet connection is among the most frequent causes of Amazon Prime Video not working on TV. Here’s how you can diagnose the issue –

Step 1: Make sure your internet speed fulfills the minimum criteria for streaming. Amazon Prime Video suggests a minimum speed of 3 Mbps for SD quality, 5 Mbps for HD quality, and 15 Mbps for 4K streaming.

Step 2: At times, merely rebooting the device you are using or your router can fix connection problems. Disconnect the router for roughly 10s, then reconnect it and allow the connection to stabilize.

Step 3: If you are connected to Wi-Fi, consider switching to a wired Ethernet connection for improved stability and speed, particularly if you are facing buffering or lag issues.

Step 4: Attempt streaming on a different device to see if the problem is limited to your existing device or if it’s a broader connectivity issue.

Method 4: Restart Your Device & Amazon Prime App

This step aids in rejuvenating the system and eliminating temporary glitches that could be leading to playback issues.

Reboot the Device

• On Mobile or Tablet: Power down your device, pause for a few moments, and then restart it.
• On your computer: Exit all running applications, reboot your device, and re-launch Amazon Prime Video.
• On Smart TV or Streaming Device: Switch off the device, pause for around 10-15 seconds, and then switch it back on.

Restart the Amazon Prime Video Application

• Completely exit the Amazon Prime Video app and then launch it again. On mobile devices, you can achieve this by swiping the app off the recent apps list.
• For Smart TVs, close the app and reopen it from the main menu.

Method 5: Clear Amazon Prime App Cache

Eventually, Amazon Prime Video can gather a significant amount of cached data. By emptying the app cache, you can regain smooth performance and resolve typical streaming problems.

Step 1: Access the “Settings” on your device. Navigate to “Apps” or “App Management”, based on your device.

Step 2: Locate “Prime Video” within the apps list.

Step 3: Press on it, then choose the “Clear Cache” option. You might also notice an option to “Clear Data”, but remember that this will log you out and erase any saved settings.

Step 4: Once you’ve cleared the cache, restart the app, sign in again using your credentials, and see if the problems have been fixed.

Method 6: Update Amazon Prime App

Installing the latest version of the app guarantees you access to new features, bug repairs, and enhancements that may fix playback issues.

For iOS Gadgets (iPhone, iPad):

Step 1: Launch the “App Store”. Click on your “profile icon” located in the upper right corner.

Step 2: Move down to the “Available Updates” part.

Step 3: If there’s an update available for Amazon Prime Video, click “Update” next to it.

For Android Gadgets:

Step 1: Launch the “Google Play Store”. Click on the “Menu icon” (three horizontal lines) located in the upper left corner.

Step 2: Choose “My apps & games”. Search for Amazon Prime Video in the “Updates” area.

Step 3: Press “Update” beside it.

For Smart Televisions or Streaming Gadgets:

Step 1: Access the “App Store” on your television or device. Look for “Amazon Prime Video”.

Step 2: If an update exists, there will be an option to “Upgrade” the app.

Method 7: Try Uninstalling & Reinstalling The Amazon Prime App

If Amazon Prime Video isn’t functioning correctly, it might be related to compatibility problems with your device’s operating system, particularly if you have an older version of the app. To address this, removing and reinstalling the app may help reset it and eliminate any glitches or errors causing the problem.

To achieve this, just access your device’s settings, remove the Amazon Prime Video application, and then visit the correct app store—either the Microsoft Store or another service—to obtain and install the most recent version of the app. This guarantees that you are utilizing the latest version of the app, which can boost compatibility and enhance performance.

Furthermore, it is essential to verify that your device’s operating system is current, as this can enhance the app’s overall performance.

Method 8: Delete Amazon Prime Downloads to Increase Space

A lack of storage on your device could be also the reason Amazon Prime video is not working issue.  Amazon Prime enables users to convert content for offline access, yet these content may consume considerable space, impacting the app’s functionality.

Step 1: Open the application on your device. Go to the “Downloads” area, typically located in the app’s menu. This section shows all the movies and TV series you have converted.

Step 2: Look through files and find the items that you don’t require anymore. You have the option to remove single items or erase all files simultaneously.

Step 3: Select the delete option beside the particular title or opt to remove all converted content to create substantial space.

Step 4: Once you have deleted videos, restart the Amazon Prime Video app to confirm that the changes are applied and your device operates more efficiently.

Method 9: Disable any VPN or proxy servers.

If you’re utilizing a VPN or a proxy server, it might be leading to problems with Amazon Prime Video. Streaming platforms such as Amazon Prime frequently restrict or deny access when they identify the use of VPNs or proxies. If Amazon Prime Video isn’t functioning properly, consider these steps to turn off your VPN or proxy –

Step 1: If you have a VPN enabled, turn it off and try to access Amazon Prime Video once more.

Step 2: If a proxy is in use, access your device’s settings and turn it off. For instance: on Windows, access Settings > Network & Internet > Proxy, then switch off the setting “Use a proxy server”.

Step 3: If you’re utilizing a browser, ensure that no proxy extensions or VPN services are enabled. Turn them off or eliminate them in your browser settings.

If you’re tired of dealing with recurring streaming issues on Amazon Prime Video, such as buffering, playback glitches, or difficulties converting content, there’s a long-term solution that can prevent these problems from happening again. Enter StreamFox for Video, the ultimate tool for hassle-free offline viewing.

StreamFox for Video is an all-in-one video converter that offers converts from well-known platforms such as Amazon Prime Video, Netflix, Disney+, and others. Featuring an easy-to-use interface and a top-tier success rate, StreamFox guarantees that your preferred content is consistently available offline. This provides a smooth experience for both movie lovers and binge-watchers.

StreamFox for Video

• Experience pristine visuals with converts available in resolutions from 1080p to 4K.
• Select from MP4, MKV, or MOV formats to ensure the best compatibility on various devices.
• Attain converts that are up to 10 times quicker, conserving time as you create your offline collection.
• Choose from soft, hardcoded, or external subtitles available in various languages.

Convert Convert

Steps to convert Amazon Prime videos using StreamFox for Video –

Step 1: Open the StreamFox for Video and select Amazon Prime Video from the available platforms to begin.

Step 2: Once the Amazon Prime Video interface shows up in the app, sign in using your account details to enjoy your preferred shows and films.

Step 3:  You can enter keywords, paste the specific URL of the material, or even include entire seasons or single episodes in your convert list.

Step 4: Adjust your settings by selecting the preferred video format and quality.

Step 5: To ensure optimal viewing, choose the highest resolution offered in the video quality settings. You may also select your desired audio language and subtitle preferences for a more customized experience.

Step 6: After configuring all your settings, press the “Convert All” button to start converting the chosen videos.

Step 7: Once the convert is finished, navigate to the “Completed” area in the app. Click the “View Output File” icon to access the folder containing your saved videos.

Conclusion

Resolving Amazon Prime Video problems can be simple using the described techniques. For an effortless offline viewing experience, StreamFox for Video is the perfect answer. This tool provides high-quality converts, quick speeds, and broad compatibility.