9 Solutions To PlayOn Amazon Prime Not Working

PlayOn Amazon Prime is a third-party application that allows users to stream and record content from Amazon Prime Video. It is useful for those who want to watch Amazon Prime movies and shows without an active internet connection. However, users have observed problems with PlayOn Amazon Prime. This article discusses these common problems and possible actionable solutions. Keep reading to the end to learn about a magic alternative to PlayOn Amazon Prime.

PlayOn is a third-party application. So, it will have issues with Amazon Prime’s DRM restrictions. Service outages and internet connectivity issues are also common. Software updates can also cause compatibility issues. Other problems include geographic restrictions, device compatibility, recording limits, accumulated cache and cookies, and firewall interference. Let’s discuss some common problems users encounter with PlayOn and Amazon Prime.

1. PlayOn Recording Keep Failing—”could not record s101e01 – unknown error.”

Users have reported encountering a common issue named “S101E01 Unknown Error” when recording videos on PlayOn. This error indicates a problem related to Amazon’s DRM (Digital Rights Management) protection, changes in the Amazon platform, or the PlayOn software itself.

Quick Fix Solutions: Updating PlayOn software can resolve this issue. PlayOn releases regular updates to account for Amazon Prime Video changes. Restart your internet router to resolve connectivity issues. Clearing the cache can also resolve this issue. Turn off your firewall or antivirus protection for a while.

2. PlayOn Recordings not Stopping

Some users have reported that their PlayOn recordings do not stop after finishing a particular movie or video. PlayOn continues recording another movie or video after finishing the first one.

Quick Fix Solution: PlayOn has said that it is not an auto-play issue but something related specifically to Amazon Prime Video. They have released an update that users can convert and resolve the issue.

3. PlayOn Not Detecting Amazon Prime Account—error 201

Technical glitches on streaming services are not new. Error 201, “PlayOn not detecting Amazon Prime account,” is common. The reasons can be a disconnected internet network, an expired Amazon Prime account, or even an accumulation of cookies.

Quick Fix Solution: Check your internet connection. Restart the router, and the problem should be resolved. If your Amazon Prime subscription has expired, renew it.

4. Pop-up Warnings for HD Streaming Not Supported

This problem occurs when your PlayOn software cannot record or stream content in HD. It can happen due to technical limitations, DRM restrictions, or compatibility issues.

Quick Fix Solution: Since this issue occurs with HD streaming, you can try streaming or recording content in SD. Verify your computer’s graphics card and monitor support HDCP. Try streaming on a different device. Restarting the router can also resolve the issue.

5. Unable to Display Subtitles in Videos (only available in recordings)

Generally, this issue relates to how PlayOn handles subtitle rendering during the streaming and recording. Usually, subtitles are embedded or provided as separate files, and PlayOn might not always capture and display them in real time.

Quick Fix Solutions: Enabling subtitles in PlayOn settings or on the streaming service can resolve this issue. Updating PlayOn is also a possible solution. Reinstalling the software can also solve the problem. You can also add subtitles manually after recording.

6. Subtitles and Audio Are Out of Sync

This error can be frustrating, making the content disturbing to watch. It is usually attributed to technical glitches during the recording process, such as buffering, encoding errors, or mismatched timing between the audio and subtitle streams.

Quick Fix Solutions: Enabling subtitles for the video and ensuring they are in sync during playback can solve the problem. Check your network connection speed to ensure it meets the minimum requirements. Updating PlayOn is also a possible solution.

PlayOn might not work with Amazon Prime for various reasons. Let’s understand them briefly before discussing the possible solutions.

1. DRM Restrictions: Amazon Prime uses DRM techniques to protect the copyrights of its content providers and distributors. DRM can sometimes interfere with third-party recording software and cause problems.

2. Amazon Prime Video Updates: Amazon Prime releases regular software updates. Older versions of Amazon Prime on devices can cause compatibility issues, especially when using third-party software like PlayOn. There can be frequent malfunctioning.

3. Account or Subscription Issues: Your Amazon Prime Video or PlayOn subscription might have expired. Under such circumstances, PlayOn will not work with Amazon Prime.

Pro Tip: Ensure your Amazon Prime account is active and no billing issues have prevented your subscription from being renewed.

4. Regional Restrictions and Content Availability: Amazon Prime Video content is not always accessible at all locations. Geographical restrictions apply, locking its content region, which can cause problems with PlayOn.

5. Outdated or Misconfigured PlayOn Software: If you have outdated or misconfigured software, PlayOn might not work properly with Amazon Prime. Reinstalling and updating the software can help resolve the issue.

Other reasons include service outages, internet connectivity issues, device compatibility, and firewall/antivirus interference.

Users are experiencing various problems using PlayOn, so the question arises as to whether there is a better alternative. Fortunately, there is one. StreamFox for Video Converter is the alternative we referred to earlier. StreamFox offers a one-stop solution for converting and watching Amazon Prime videos offline without encountering issues. Let’s understand its features and benefits.

StreamFox for Video

• StreamFox supports multiple streaming services, including Amazon Prime Video, Netflix, YouTube, Disney+, Hulu, and MAX (HBO).
• StreamFox provides users a high-quality viewing experience by enabling smart conversions of HD videos up to 4K in MP4, MKV, and MOV formats.
• StreamFox offers converting speeds ten times faster than traditional converting platforms.
• The batch-converting facility allows users to convert multiple serial episodes simultaneously.
• StreamFox allows users to transfer converted videos to external drives for offline viewing.

Convert Now Convert Now

Step-by-step process how to use StreamFox for Video:

Step 1: Convert and install the software tool from the official StreamFox for Video website to ensure safety and genuineness. Select Amazon Prime Video from the options shown on your screen.

Step 2: Visit the Amazon website and sign in with your user ID and password.

Step 3: Access StreamFox integrated Amazon player and search for your movie. Drag the title into the red box.

You can also do it the usual way by typing the movie URL in the search bar or copying and pasting the URL from the Amazon Prime Video website.

Step 4: Add your movie title to the queue. The batch convert feature allows you to add more than one video title to the queue.

Step 5: Select your video resolution from 360p to 1080p. Confirm your action.

Step 6: Choose your preferred video format from the drop-down box. Click “Convert.”

If you are converting more than one video, check the respective boxes and click “Convert All.”

Step 7: Depending on the video file size, converting will take time. The converted videos are saved in the “Finished” section. Click “Output File” to watch your video.

In addition, you can add or convert subtitles to your video in multiple languages.

We have discussed one alternative to PlayOn. Let us now discuss the different methods you can employ to troubleshoot Amazon Prime issues.

Method 1. Check Internet Connectivity

Step 1: Open your internet browser.

Step 2: Use your internet provider’s speed test tool or visit a speed test website to check the strength of your network connection.

Step 3: Run the test and check the results. Your network speed must be at least 5 Mbps for streaming HD content.

Step 4: If the speed is slow, restart your modem or router. Unplug your internet modem from the power source, wait for half a minute, and reconnect to the Wi-Fi.

Step 5: Take the speed test again. If the problem persists, contact your service provider (ISP) for assistance.

Method 2. Ensure Amazon Prime Subscription Is Active

Step 1: Go to Amazon Prime Video website and sign into your account.

Step 2: Click the “My Profile” icon at the top-right corner of the screen. Then select “Account & Settings.”

Step 3: Go to “Memberships & Subscriptions.”

Step 4: Renew your subscription if it has expired.

Step 5: If the subscription is active and still you cannot access content, contact Amazon customer support.

Method 3. Test on Other Devices

Confirm whether the issue is specific to PlayOn by checking Amazon Prime on another device.

Step 1: Try streaming Amazon Prime Video on your other compatible devices, such as a smartphone or TV.

Step 2: Open the Amazon Prime Video website on an alternate device and log in.

Step 3: If Amazon Prime Video works well, the issue could be with your device or PlayOn setup.

Method 4. Clear Cache Files

Step 1: Open PlayOn on your PC.

Step 2: Go to Settings – Troubleshooting.

Step 3: Click on “Clear Browser Cache.”

Step 4: Sign out and restart PlayOn. Try streaming Amazon Prime. It should work.

Step 5: If the issue persists, try clearing your browser cache.

• If you use Chrome, Go to Settings. Select “Privacy and Security.” Click “ Clear Browsing Data.”
• If you use Firefox browser – Go to Settings. Select “Privacy & Security.” Click “Clear Data.”

Method 5. Try Restarting the Device

Step 1: Sign out from PlayOn and all other running appliances.

Step 2: Restart your PC

• If you use Windows – Click “Start.” Go to “Power.” Click “Restart.”
• If you use MacOS, click on the Apple Menu. Click “Restart.”

Step 3: Sign into PlayOn and try streaming again once your PC restarts. It should work.

Method 6. Check If Amazon Prime Video Is Down

Step 1: Try accessing Amazon Prime Video on another device to confirm whether the issue is specific to PlayOn or a broader Amazon Prime problem.

Step 2: Go to Amazon Prime Video Help. Alternatively, third-party websites like DownDetector can help you know if there are widespread outages.

Step 3: Usually, the problem gets resolved automatically. However, if it is not restored soon, contact Amazon support for updates.

Method 7. Confirm Device Specifications

Step 1: Check PlayOn system requirements. Visit the PlayOn Support Page to find out the minimum system requirements for your device.

• PlayOn runs on macOS or Windows 10/11.
• Check your hardware to ensure sufficient RAM, CPU, and storage space.
• Check internet connection speed. It should be a minimum of 5 Mbps for HD streaming.

Step 2: Check for the latest updated version of PlayOn. Check for updates, if any.

Step 3: Check whether your device’s graphics and network drivers are up to date.

Method 8. Check Internal Connections (e.g., HDMI Cable)

Step 1: Inspect your HDMI cable if you use one to connect your device to the TV or monitor.

• Ensure the cable is connected to both devices.
• Check for physical damage.
• Try using another cable to rule out a faulty connection.

Step 2: Connect the cable to a different monitor or TV to confirm that the display unit is working properly.

Step 3: Check your TV settings to ensure you select the correct input source.

Method 9: Check your antivirus or firewall. It could be blocking PlayOn.

Step 1: Disable your antivirus software.

• On Windows – Control Panel. Go to System and Security. Click Windows Defender Firewall > Turn on/off.
• On macOS – System Preferences > Security & Privacy > Firewall > Turn off
• Test PlayOn again. It should work.

Step 2: Check firewall logs. This will help you determine whether PlayOn or Amazon Prime is listed or blocked.

Step 3: Add PlayOn to Exception/Allow List

• Open your antivirus software.
• Locate settings for exceptions.
• Add PlayOn to the exception list.
• Save and restart your PC.

Step 4: Re-enable antivirus or firewall. Once you add PlayOn to the exception list, re-enable the antivirus.

Step 5: If you are using a VPN, turn it off temporarily.

Step 6: If everything fails, contact PlayOn Support.

We have discussed nine actionable solutions for troubleshooting the PlayOn Amazon Prime Not Working issue. These solutions should restore normalcy. However, if they fail to do so, try these advanced troubleshooting tips.

1. Adjust Playback Settings in PlayOn

PlayOn offers several playback and recording quality settings. Lowering the recording quality or resolution might reduce errors in playback and recording.

Step 1: Open PlayOn settings. Click the gear-like icon on the top-right corner.

Step 2: Adjust playback quality. Select from options like High (HD), Medium (SD), and Low. Save the changes. Some PlayOn versions offer automatic quality adjustments.

Step 3: Adjust audio settings. You can adjust the audio quality and choose your preferred language.

Step 4: Enable/turn off subtitles. Look for “Subtitles” or “Closed Captions.” Turn them on or off according to your requirements.

Step 5: Adjust buffering settings. Some versions allow reducing buffering and preloading times.

Step 6: Test playback after adjusting the settings. It should work correctly. Otherwise, proceed to Step 7.

Step 7: Advanced Settings:

• Turn off hardware acceleration to improve performance.
• Ensure PlayOn is using the correct network adapter.

Step 8: Restart PlayOn.

2. Use PlayOn’s Support Tools

If you try the various fixes described above, your PlayOn issues should be resolved. However, if the problem persists, contact PlayOn support.

For PlayOn Home:

Step 1: Click “Settings.” Select “Stop Server.”

Step 2: Restart the server and click on “Support.”

Step 3: It automatically creates logs for the customer support team.

For PlayOn Cloud:

Step 1: Click “Settings.” Click “Submit” to submit a troubleshooting request.

Step 2: Wait for some time till the issue is resolved.

Step 3: The PlayOn support team will ask whether you have the updated version. Please ensure you do.

Conclusion

The Amazon Prime Video platform is best enjoyed by streaming content online. Though it offers facilities for converting and playing videos offline, some issues persist. Third-party tools like PlayOn can help users convert and watch content offline. However, technical glitches remain. Therefore, users experience issues like “PlayOn Amazon Prime Video Not Working.” We have discussed nine actionable solutions to resolve such issues. These tips should help users handle things at their end. If everything fails, PlayOn Support is available to help.